Payment Questions

The payment question type allows responders to make payments. This question type is useful if you have setup an event which requires a fee to attend or you want responders to be able to make payments.

To add a payment question and accept payments via a survey, first you need to connect the survey to your Stripe account. All payments are processed securely via Stripe to ensure the privacy and security of your details and we do not directly access or store your credit card or bank details. All major debit and credit cards are accepted, including Visa, MasterCard, American Express, Discover and more.

To connect the survey to your Stripe account:
  1. While in the Content step of a survey, click the Settings tab. 
  2. Click the Payments tab.
  3. Click the Connect to Stripe button and you will be taken to the Stripe website.
  4. You will need to create a Stripe account if you do not have one. If you have a Stripe account, click the Sign in text link to the top right.
  5. Once you have connected to your Stripe account, you will be taken back to the survey.
To add a payment question:
  1. Click the Add Question button and select "Payment" as the type, or drag the "Payment" question type from the left onto the survey.
  2. Enter the text to appear as the question in the Question Content area.
  3. Optionally enter Helper Text to appear below the question text and before the answer input box.
To configure answer choices:
  • Use the input field box under Amounts to enter the amount choices for the payment question.
  • Click the Add Amount text link to add additional amount choices.
  • Use the Currency drop down menu to configure the currency of the amount.
  • Click the Delete text link to remove an amount choices.
  • Click and drag the 6 dots icon to reorder amount choices.
  • Click the More Options text link to view additional options:
    • Use the Display Text to enter text which will display instead of the specified amount.
    • Use the edit text link under Discount Codes to configure discount codes for the specified amount:
      • Use the Code text box to enter the code for the discount.
      • Use the Discount text box to enter the amount to be discounted. Use the drop down menu to change the amount to be discounted to a percentage value or keep it as an actual amount to be discounted. The final amount to be payed will be calculated and displayed under the Final Amount text box.
      • Click the Delete text link to remove a discount code.
      • Click the Add Discount Code text link to add additional discount codes.
         
  • Click the Show text link next to Settings to access additional options:
    • Allow "Other" Amount - select if responders should be able to make a payment for an amount of their choice. You will then also be able to determine the text that displays for the "other" amount and the currency for the amount.
    • Label for Discount Code Input Field - displayed before the field where a discount code can be entered when an amount with discount codes is selected.
    • Text for Paid Amount - Displayed as question content if a responder returns to a completed payment question.
    • Text for Discount Used - Displayed as question content with Paid Amount if a responder returns to a completed payment question and a discount code was used.
    • Meta Data - Select Free Text question response data to include to help identify payments.
    • Mandatory - set the question as a required item that responders must complete in the survey.
    • Hidden - hide the question from responders' view (answers already received to the question will still be correctly shown and reflected in the survey responses)