What if I do not want to receive out of office replies? Why are out of office replies not being sent to the email address I setup?

Depending on the reply handling settings for your campaign, some out of office and other automated replies will route to the profile email address directly rather than routing through our system. Typically this occurs in Managed mode when sending from a profile email address.

If you do not want the out of office and other automated replies to be routed to the profile email address, you can adjust the settings on the campaign and/or for all new campaigns created in your account.

In Progress Campaign

To prevent out of office and automated replies from being sent to the profile email address for an in progress campaign:

1. Go to the Content step of an in progress campaign.
2. Click the "Show" text link next to Advanced.
3. Select the option "Prevent out of office and other automated replies."

New Campaigns

To prevent out of office and automated replies from being sent to the profile email address for all new campaigns created in your account:

1. Click Settings in the upper right of your account, and navigate to the My Settings tab.
2. Click the Email text link.
3. Navigate to the "Replies" section.
4. Click the "Out of office/automated replies" setting name to change it.
5. From the drop down menu, select "On".
6. Click the Update button to save your changes.