Survey Reports

To access the reports for a survey:

  1. Click Reports in the main navigation menu.
  2. Click the Surveys tab.
  3. Click the title of a survey to access its specific details:
    • Summary - overview of the responses for the survey, including total number of views, responses (partial or completed), and completed surveys. A breakdown of responses by country is also included.
    • Charts - a visual depiction of any multiple choice or matrix questions included in the survey. Content, free text and results question types are not displayed on the Questions tab as the answers cannot be consolidated in the same manner.
    • Responses - all of the detailed responses for the survey. You can also click on any row in the list to view the detailed information for that particular response. Use the Print/Export drop down menu to export responses. Click the sub-navigation menu items to change which responses are displayed:
      • Responded (default) = list of responses where responders have completed at least one page in the survey
      • Completed = list of responses where responders have completed all pages in the survey 
      • Viewed, Not Responded = list of views where the responder did not answer any questions and only viewed the page
    • Filter - filter responses based on answer(s) to specific question(s) and/or by collector.

Note in many cases, the number of Responses and Completed will be the same for surveys with only one page of questions. However the number of Responses will be different from the number of Completed if:

  • The survey is a multi-page survey where responders have answered questions on at least one page but not all. Those responses are included in the Responses statistic but not Completed.
  • The survey includes a confirm email address question. When a confirm email address question is used, the survey is not considered complete until the final page of the survey is displayed, which only happens after the respondent clicks the link in the confirmation email they receive to confirm their email address. The Responses statistic reflects those that have completed at least one page of the survey, and the Completed statistic reflects those that have completed the survey by confirming their email address.