How can I manage replies stored in the system?

Depending upon your reply settings, the system classifies and tracks each reply to make managing replies to your campaigns easier.

By default, all replies include a line at the top that reads "Status: Not Actioned" and a text link to Update.

To manage or process replies:

1. Click Reports in the main navigation menu.
2. Click the campaign title to view its detailed reporting statistics.
3. Click the Interaction tab, and click the Replies sub-navigation item.
4. Locate a reply you wish to manage or process, and click the Update text link.
5. A window will display with additional options for processing the reply. The current status will be displayed, as well as additional text links to process the reply:
   Actioned - change the status of the reply to Actioned
   Opted Out - classify the contact as opted out within your account, and change the status of the reply to Actioned
   Bounced - classify the contact as bounced within your account, and change the status of the reply to Actioned
6. After you have processed the reply and clicked on one of the text links (Actioned, Opted Out or Bounced), the status will display as "Actioned" both in the individual reply window and in the list of replies.