Why am I receiving an "Unable to Locate Campaign" error?

If you click on a link and receive the "Unable to Locate Campaign" error page, that usually means the campaign was a test campaign that has been changed since the original sending (either by modifying settings, recipients or content). 

If you are the user sending the campaign and receiving the error message when clicking on links, save any changes to the campaign and then send a new test. The links in this campaign will work correctly.

Or if you are a recipient of the campaign, contact the original sender of the campaign to let them know that you can no longer access the links and request they save any changes to the campaign and then resend to you.

Occasionally the error page may also appear if you are viewing the web version of a campaign that has recipient-specific campaign URLs (indicated by an /rv/ near the front the the URL) included within the content. The reason for this is because the system is trying to outsmart itself by displaying the generic version of those URLs which do not exist. Generally in these cases the links will be able to viewed without a problem when clicked from an email campaign when received in the inbox. However to avoid the issues when viewing the web version, we always recommend inserting the general campaign URL (as accessed by the drop down arrow icon next to a campaign title and selecting View and indicated by an /cv/ near the front of the URL) into campaign content.