Confirm Email Address Survey Question

The Confirm Email Address option is a setting in survey free text questions that allows you to setup a double opt in or confirmed opt in (COI) process for responders.

When you turn this setting on, responders will see a confirmation message after submitting their email address and will also be sent a confirmation email to verify their email address. Only after clicking on the link in that confirmation email will their survey response show as completed and they be classified as confirmed.

Step 1: To turn the confirm email address setting on:

1. Go to the Content step of a survey.
2. Click on a free text question to edit, or click the drop down arrow for a free text question and select Edit.
3. Click the Show text link next to the Settings heading to expose the options.
4. From the Restrict Answer To drop down menu, select Email Address.
5. For the Mandatory option, select the checkbox next to Yes. Then the option to confirm email address will appear below the restrict option.
6. For the Confirm Email Address option, select the checkbox next to Yes.
7. Click the Update button to save your changes to the question.

Step 2: To setup an action to store confirmed contacts:

1. Click the Add Action button in the warning message, or from the Content step of the survey, click the drop down arrow next to the page name for the page containing the email address question, and select Actions.
2. Click the radio button next to Add Contact. This action will save the details of responders as a contact in your account.
3. Enter a title for the action, such as €œStore contact details€.
4. Click the Select Groups text link to choose the group(s) the contact details should be stored in, and/or click the Add Group text link in the window that appears to add a new group(s). Click the Select button when all groups have been selected.
5. Choose how any duplicate contacts should be handled (Append, Leave, Update or Replace).
6. Store answers from the survey questions to specific fields in the Contacts section of your account. You must at least map the email address question to the Email field.
7. By default, the action will trigger when the page is submitted. Optionally click the radio button next to Specific Conditions and/or the Show text link next to the Advanced heading to customize.
8. After all selections have been completed, click the Update button.
9. Click the Save and Close button to save the survey.

Step 3: To complete the survey so that responses can be accepted:

1. Click the Save and Continue to Theme button.
2. Select a theme, and click the Save and Continue to Deploy button.
3. Click the View Survey button to preview and test the survey in a new window.
4. Deploy the survey after your testing is complete.