Why are some contacts not receiving my campaigns?

If the contacts are internal at your our own company, click here for additional information about sending campaigns to your own domain.

If the contacts are external to your company:

1. Go to the Contacts section of your account to search for the recipient, and confirm they are not classified as opted out or bounced.
2. Go to the Reports section of your account, and confirm the recipient was included in the campaign.
3. Advise the recipient to check their Junk or Spam folder. If the campaign routed there:
   1. Setup an SPF record for your everyday email domain
   2. Ask the recipient to whitelist you
4. You can also try changing the delivery format for those contacts or domains to plain text to see if that allows the campaign to be delivered. If so, this could indicate something specific within the HTML content that may be getting flagged or dropped by a spam or junk mail filter.