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Troubleshooting

  • How can I print the background colors of my campaign?
  • Why is a contact who is shown as opted out in my account not displayed as opted out in the stream?
  • The link to unsubscribe or opt out at the bottom of my campaign does not look complete. Do I need to adjust it before sending?
  • I'm having trouble locating a user in the copy/sharing list. Why aren't they appearing?
  • Why does the preflight report have a problem with the From section?
  • Why is the number of contacts in my campaign different from the number in my database file?
  • What does the error about profile information is missing and address details are required mean?
  • Why did a recipient receive a campaign that started with Dear recipient when that was not in my content?
  • I am receiving an error message that a template is no longer available. Why am I unable to edit or copy the campaign?
  • Why does the text within brackets [likethis] not display in my campaign?
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