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Troubleshooting

  • The link to unsubscribe or opt out at the bottom of my campaign does not look complete. Do I need to adjust it before sending?
  • Why does my campaign not print out the same as it appears in my inbox?
  • Why does the preflight report have a problem with the From section?
  • Why is the number of contacts in my campaign different from the number in my database file?
  • I am receiving an error message that a template is no longer available. Why am I unable to edit or copy the campaign?
  • Why did a recipient receive a campaign that started with Dear recipient when that was not in my content?
  • Why was I automatically logged off? What does Session Expired mean?
  • I generated HTML code from Photoshop, but items are not aligning correctly when I use this code to create a template.
  • Why is there a strange space or gap appearing in Outlook?
  • Why does the text within brackets [likethis] not display in my campaign?
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